Terms & Conditions

This document (together with all the documents mentioned in it) establishes the conditions governing the use of this website (www.prettywiseshop.com) and the purchase of products in it. Please read carefully these Conditions and our Privacy and Data Protection Policy before using this website. By using this website or placing an order through it, you consent to be bound by these Conditions and our Data Protection Policies. These Conditions may be modified. It is your responsibility to read them periodically, since those that are valid at the time of placing orders or in the absence of these will be applicable, at the time of use of the website they will be applicable. If you have any questions related to the Conditions or the Data Protection Policies you can contact us through our contact form. The contract is formalized in English.

Our data

The sale of items through this website is done under the name PRETTY WISE with email.

Your personal data and your visits to this web page

The information or personal data that you provide about you will be treated in accordance with the provisions of the Data Protection Policies. By using this website you consent to the processing of said information and data and declare that all the information or data that you provide us are true and correspond to reality.

Use of our website

By making use of this website and placing orders through it, you agree to use this website only to make legally valid inquiries or orders. Do not make any false or fraudulent order. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the pertinent authorities.

** NOTE: The same will be applicable for fraudulent actions derived from the contract (see for example, the rejection of a shipment in bad faith or the claim of return of fraudulent defective product). Provide us with your email address, postal address and / or other contact information in a truthful and accurate manner. Also, you agree that we may use such information to contact you if necessary (see our Privacy Policy). If you do not provide us with all the information we need, we will not be able to process your order. By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts in accordance with the provisions of the Civil Code.

Data privacy

Pretty Wise guarantees the security and confidentiality of the data of its clients in accordance with the Organic Law 15/1999, of December 13, on the Protection of Personal Data. Pretty Wise does not use personal data of its clients for other people’s purposes for which they were requested. Neither yields nor sells data to third parties. It does not store Cookies or collect information of any kind from your computer for statistical purposes. At the time you require, the data provided for your customer file can be rectified or canceled.

Pretty Wise does not have any type of access to the information related to the numbers of the credit cards of its clients, we simply receive a confirmation of the payment of the bank in charge of the management.

We bet on fair trade, transparent and without artifice.

How to place an order

To place an order, you must follow the online purchase procedure and click on “Authorize payment”. After this, you will receive an email acknowledging receipt of your order (the “Order Confirmation”). 

Shipping methods

The shipping method depends on the nature of the product and the country to which it is shipped.

However, all of our shipments are made through secure international companies that usually give us a tracking number of the shipment.

Payment methods

Our payment methods are totally secure and encrypted. You can pay by Pay Pal, Mastercard, Visa and American Express. Currency conversion is done automatically through our payment system.

* Bank transfer and Western Union available for payments from Spain and Colombia, in this case contact us.

What countries do ship to

We have agreements with multiple suppliers and warehouses around the world. Which allows us to ship to all countries. There may be exceptions for certain countries that are difficult to access or that go through exceptional situations such as natural disasters, social or political conflicts, among others. If you have doubts about this subject, contact us.

Cost of delivery

We have worldwide shipping! However, some countries that are difficult to access or that are going through exceptional situations do not have this service.

Shipping times

We can not predict the exact time your order will arrive. The time depends on which country you are in. Please keep in mind that the order’s processing time may take between 1 to 5 days before we ship. For reasons such as natural disasters, logistics, customs, parties etc. Your order may suffer delays. If for some extraordinary reason 60 days have passed and your order has not arrived please contact us. The following table is an estimation of the delivery times according to the region:

Region Average minimum time Average maximum time Note
North America 2 weeks or less 6 weeks *USA= 12-20 days
Europe 2 weeks or less 6 weeks If you want specific info about delivery times to your country contact us

*SPAIN: 12-18 days

Australia 2 weeks or less 5 weeks ——
South America 3 weeks or less 8 weeks If you want specific info about delivery times to your country contact us
Asia 3 weeks or less 8 weekss If you want specific info about delivery times to your country contact us
África —— —— If you want specific info about delivery times to your country contact us

* The shipping service varies depending on the location. It is possible to make Express Shipments, but this service has an additional cost. Contact us for more information.

** In exceptional cases there may be delays or additional costs due to import duties, taxes or customs in the country of delivery. It is unlikely that this will happen.

Availability of the service

The articles offered through this web page are available for delivery to the countries that appear on our list. We reserve the right of admission.

Refunds

Only If your order is damaged or has arrived in poor conditions, we will refund your money as long as you contact us within 30 days of your purchase. If more than 30 days have passed after your purchase, unfortunately, you will not be able to get a refund

If for any reason you receive a damaged product, please contact us and send us the order number, your full name, residence address, contact telephone number, proof of purchase and photos or videos of the damaged product (if applicable). After reviewing the case, we will send you an e-mail to confirm or reject the claim and we will inform you of the steps you must take to obtain the refund. If approved, the money will be refunded to the original payment method on subsequent days. Products that are on sale are not subject to refunds unless they are damaged.

If you order the wrong size, you will have to pay for the shipping and any applicable customs fees in order for us to send you a new size. Please notice you should use the size tables as reference before placing your order if you have any questions regarding sizing please contact us first before placing your order.

Availability of products

All orders are subject to the availability of the products. If there are difficulties in the supply of products or if there are no items in stock, we will reimburse you for any amount that you may have paid.

Cancellations and Changes

If you wish to cancel or change the order, please contact us within 12 hours once the order is placed. You must do it as soon as possible since we normally process the orders in the shortest possible time.

The cancellation fee is € 1.50. We reserve the right to accept or reject an order even if the payment has already been authorized.

Note: Once the product has been shipped, we will not be able to make any change or cancellation to your order.

Lost products

If you do not receive your order in 60 days, you can usually request a full refund of the money.

Due to the high volume of orders your order may suffer delays. We know that waiting can be frustrating and we apologize in case you suffer any type of incident. We work hard to improve the shipping times and the quality of our services!

Productos without refund

There is no refund for the following products:

  • Underwear
  • Products on sale
  • Custom made products
  • Bikinis or swimsuits

Late or missed refunds

  1. If you have not received your refund yet, first check your bank account once more.
  2. Then contact your bank, it may take time to notify the money refund.
  3. If you have done all this and still have not received your refund contact us.

Exchanges

We only make exchanges in case the product is damaged or in poor condition. Products on sale cannot be exchanged.