Frequently Asked Questions

Yes, we also have WooCommerce, one of the best online sales platforms in the world.

How do I buy?

Choose the items you want within the product categories. View the product (s) you are interested in / n by clicking on it. Select a garment and add the item to the basket. You can then choose to continue shopping or to process order. Choose the payment method you want. Finalize the order. You will receive an e-mail confirming your order.

What countries do we ship to?

We have agreements with multiple suppliers and warehouses around the world. Which allows us to ship to all countries. There may be exceptions for certain countries that are difficult to access or that go through exceptional situations such as natural disasters, social or political conflicts, among others. If you have doubts about this subject, contact us.

Can I place an order without placing it through the Online Store?

In the event that you encounter technical difficulties in order to place your order through the online store, our customer service team will do it for you, you should only follow the following steps:

1. Send us an email to info@prettywiseshop.com

2. In the e-mail you must indicate the references of the article / s or name of the product that you are interested, the size, color and shipping address.

What is the shipping cost?

The shipping cost varies depending on the location, contact us for more info.

What methods of payment are accepted?

Our payment methods are totally safe and encrypted. You can pay via Pay Pal, Mastercard, Visa and American Express. Currency conversion is done automatically through our payment system.

Can I track my order?ss

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How long will it take for my items to arrive?

We can not predict the exact time your order will arrive. The time depends on which country you are in. Please keep in mind that the order’s processing time may take between 1 to 5 days before we ship. For reasons such as natural disasters, logistics, customs, parties etc. Your order may suffer delays. If for some extraordinary reason 60 days have passed and your order has not arrived please contact us. The following table is an estimation of the delivery times according to the region:

Can I track my order?

Once your order is placed we will have a number that allows us to track it at any time. If you want to track it, write us, we will help you with your order’s status.

Can I get a Refund?

Yes, only if the product is damaged we will make a partial or full refund of the money within 30 days after shipment. If 30 days have passed after your purchase you will not be able to get a refund or refund.

If for any reason you receive a damaged product, please contact us and send us the order number, your full name, residence address, contact telephone number, proof of purchase and photos or videos of the damaged product (if applicable). After reviewing the case, we will send you an e-mail to confirm or reject the claim and we will inform you of the steps you must take to obtain the refund. If approved, the money will be refunded to the original payment method on subsequent days. Products that are on sale are not subject to refunds unless they are damaged.

If you order is the wrong size, you will have to pay for the shipping and any applicable customs fees in order for us to send you a new size. Please notice you should use the size tables as reference before placing your order if you have any questions regarding sizing please contact us first before placing your order.

How do I know what size I am?

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Are you a certified store?

Yes, we also have WooCommerce, one of the best online sales platforms in the world.